How can we help?

Help & FAQs

Getting Started

How do I create a Clear View Maid Account?

Do you service my area?

What is included in a standard cleaning?

Our Standard Cleaning includes:

-Bathroom

Showers/bathtubs washed and sanitized
Toilets washed and sanitized
Sinks, faucets, vanity, countertops sanitized and cleaned
Mirrors cleaned
Floors vacuumed and mopped
Towels neatly hung and/or folded
Towels and paper holders cleaned
Trash emptied and new bag set

-Kitchen

Sinks and faucets cleaned (does not include dishes washing)
Appliances exterior cleaned
Microwave inside cleaned
Countertops cleaned
Floors vacuumed and mopped
Furniture and visible surfaces dusted
Trash emptied and new bag set

-Bedroom

Some tidy
Beds made if need it (does not include change bed linen. Check the Extra’s list)
Floors vacuumed and mopped
Furniture and visible surfaces dusted
Mirrors cleaned (will not be cleaned unreachable or dangerous position mirrors)
Trash emptied and new bag set

-Other Living Areas

Some tidy
Furniture and visible surfaces dusted
Dinning table cleaned
Mirrors cleaned (will not be clean unreachable or dangerous position mirrors)
Floors vacuumed and mopped
Trash emptied and new bag set

Exclusions (services we do not offer):

*Due to insurance liability, safety constraints and other considerations we do not offer the following:

X Will not be cleaned unreachable or in dangerous positions mirrors
X Lifting items weighing over 25 lbs (including large furniture)
X Dusting and/or vacuuming of ceilings / windows / surfaces outside of normal reach
X Cleaning pets messes and/or heavily soiled areas
X Cleaning of mold and/or bio hazardous material
X Steam Cleaning
X Deep stain removal
X Landscaping and/or yard work

How much will it cost?

Do you bring your own cleaning supplies, products and equipment?

Can I request special tasks or extras?

Manage Your Account

How do I log into my account?

How do I change my password?

How do I reset my password?

How do I change my address?

How do I change my credit card?

How do I book my first appointment?

Pricing & Policies

How do I use my Clear View Maid credits?

How can I view my Clear View Maid credits?

Can I apply a coupon to an existing appointment?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Why are vouchers for first time customer only?

I bought a voucher and Clear View Maid does not cover my area, what should I do?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Why do you need my credit card information to redeem a voucher?

Trust & Safety

Can I trust my cleaning professional?

What happens if something goes wrong during my appointment?

Is my billing information kept safe and secure?

Do the cleaning professionals go through a background check?

What is your 100% satisfaction guarantee policy?

What is your refund policy?